Operation and Information Management
Operation and Information Management
The manufacturing/service process design is based on a considerable number of potentially conflicting variables and represents, in essence, a number of trade-offs. Arguably, the Nature of the Business, the Nature of the Product, the Nature of the Market Place, and the Supply Chain Dynamics, affect all decision-making pertinent to process design, management and development.
- A) By taking as an example a product or a service from an industry that you are familiar with, critically discuss the main factors that influence the manufacturing/service process design (70% of the mark)
- B) Discuss how the five Operational Performance Objectives may influence decision-making associated with process design and layouts (30% of the mark)
Operational Performance Objectives are:
- Cost
- Quality
- Speed
- Dependability and
- Flexibility