Human Resource Management: Employment Relations
Human Resource Management: Employment Relations
1.1.1. You are required to investigate a business of your choice and select a work area that you are
familiar with where an improvement in human resources is required. This could be at the
place where you have done full or part time work. If you have not worked in any business
then choose a case example such as McDonalds or so.
1.1.2. You activity must define the worker functions, the purpose and gaols of the work unit, the
tasks and staff involved. It must stress the importance of the successful completion of the
task in acceptable timelines. Eg if the work area is sales and the tasks is to improve sales for
the next 6 months – plot out the requirements that a worker must take to reach those KPI –
may be a training, sales calls, follow up customers and such.
1.1.3. What types of HR policies would you as HR manager put in place to achieve better results from
your team of members. Ex Suppose you want to meet a target of a million sales in a month –
what drivers would you as an HR manager put in place?
1.1.4. This activity requires the you as a HR manager will provide suggestions on how you will
improve team performance. It should include suggestions such as:
1. Methods and means of rewarding team members to encourage them towards performance
excellence
2. Methods and processes of providing continuous positive and constructive feedback and
ways to avoid negative feedback and conflict.
3. Ways of improving the coaching, training and support services to help team members who
have difficulties in doing their tasks
4. Ways of counselling and disciplining team members who fail to meet task goals,
commitment, quality and deadline in accordance with organizational and legal guidelines.
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Assessment Activity Task 2
In what follows, Australian law is discussed in general terms. This law differs from
state to state in Australia, and is different from the laws of other countries. What are
the equal opportunity laws which prevail in your state/country?
Assessment Activity Task 3
Think of a simple task such as making a pot of tea or changing a tyre. List all the
activities involved in doing that task. Don’t be surprised if you count fifty or more
actions! This exercise will give you an idea of the complexities actually involved in
what may seem to be a very simple task.
Assessment Activity Task 4
Think of a job you’re familiar with – one you’ve done yourself or that a close associate
has or had – and draw up a job description and person specification for that job.
Assessment Activity Task 5
List the advantages and disadvantages of recruiting internally and externally.
Assessment Activity Task 6
Write a job advertisement for a position of your choice to which you wish to attract a
wide pool of applicants including women, people with disabilities and/or people from
a range of cultural and ethnic/racial backgrounds. Indicate where and how you would
envisage advertising the position, and for how long.
Assessment Activity Task 7
Think about your first job. Were you effectively inducted into the organisation? What
could have been done better? What, if any, were the consequences of poor or
incomplete induction? If you have never had a job, think about the things you would
need to know before actually starting the job and the probable impact if they weren’t
done.
Assessment Activity Task 8
Performance management links closely with a number of HRM functions that we have
already covered or will cover, including:
HR Planning
Job analysis
Training and development
Remuneration
Explore these functions.
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Assessment Activity Task 9
Performance management links closely with a number of HRM functions that we have
already covered or will cover, including:
HR Planning
Job analysis
Training and development
Remuneration
Explore these functions.
Assessment Activity Task 10
List the types of situations where you believe employee counselling could help resolve
a problem at work. Use your own experience or that of people you know to assist your
thinking.
Assessment Activity Task 11
1. A) Select a job that you are interested in using the “CareerOne” or “Seek.com” websites.
b) Use the information provided to write a job description and a job specification for this job
c) Write a one page application letter to the HR manager stating why you would like to work
for the company and why you feel you qualify for this job
d) Prepare a resume that lists down all your qualifications, special skills, and qualities to sow
that you are the right person for this job.
Assessment Activity Task 12
Discuss why Training and Development plays an important role in success of a company such
as Apple Computer or Qantas. Provide examples of the types of training they need to
provide to their existing and new staff and explain why they need to provide such training.
Use the internet to research on an Australian company and find out about its training and
development objectives and policies, annual budget for training, types of training programs
they provide to staff and the training methods they use. (Please do your referencing to show
where you obtain the information from.)
Assessment Activity Task 13
Q13.1. Why do companies have to provide training and development to their employees?
What are some of the reasons, benefits (to the company and the employees) and
advantages of doing that?
Q13. 2. Find any 2 companies and examine the types of training and development
programmes they have for their employees. Discuss 2 training methods that they use and
explain the advantages of using these methods.
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Part 2 – Note this subject has 2 units included:
Assessment Activity 1:
Research an organization of your choice and determine the staff
requirements now and in the future. E.g. McDonald – what current and
future staff does this organization require in order to operate
effectively?
Take a position identified above; research the essential and desirable
performance criteria for this specific position. This should include the
knowledge, skills, qualifications, experience and training requirements.
Discuss the different criteria that are needed for this position with a
store manager or someone on a similar position. Describe this job as
clearly as possible and explain what kind of person would best qualify
for this job.
Your answer should not exceed 600 words.
Your answer should include an advertisement in which you want to
advertise this position in a local newspaper stating the job description
and job specification and other essential criteria.
Hand in all written and evidence as part of this assessment.
Assessment Activity 2:
1. Draw a flowchart showing all the major steps you would take in
the selection process. Explain the actions taken in each of the
steps.
2. Select a particular job. Draw a list of selection criteria you would
use to determine the successful candidate for that job.
3. Discuss or write the type(s) of interviews that are common in a
work place. You need to list the reasons why this type(s) of
interview(s) is used at your work place.
4. Discuss or write the interview process and strategy that is used
by the above company.
5. In groups of 4 perform a simulated interview using a list of
prepared questions. Provide written feedback to candidates.
6. Keep all records.