6.2) Give specific examples from the case that support your conclusion.2) Using the Performance Diagnosis Model (figure 6.7) on page 362 determine the cause of Joe’s performance problems.

Assume that the answer to step # 1 in the model is YES…..Joe and his boss both agree that his performance needs to improve. Support your conclusions with examples from the case.

3) Based on your conclusions in question # 2,

Briefly explain how the nine steps and three strategies – reprimand, redirect, reinforce (Table 6.5 341-342 could be used to reshape Joe’s behavior? Include answers to the following in your explanation:

– What rewards might be most salient to Joe? Are they intrinsic or extrinsic or some combination of the two?

– How could Joe’s work be redesigned so that he is more motivated?

4) Beyond Joe’s attitude and performance, are their other management issues at this architectural firm that need to be fixed? Briefly describe.