Dell Direct Case Analysis

Dell Direct Case Analysis

Unit Four Mini Project

Instructions: Reference Case 1.1 “Dell Direct,” a running case with real data on page 774. At the end of each Unit, prepare a report that answers the pertinent questions regarding the Unit content as it pertains to this Case. The questions applying to Unit Four are described in “Section 3 Body” below:

Write a 3 to 5 Page paper (1000 to 1500 words) in APA format.

Below is a recommended outline.

1. Cover Page (See APA Sample paper)

2. Introduction

a. A thesis statement

b. Purpose of paper

c. Overview of paper

3. Body

a. Critically evaluate the Dell questionnaire using the principles discussed in Chapter 10 of the text.

b. Discuss the importance of form and layout in questionnaire construction.

c. Design a field work process you would recommend to Dell for gathering consumer behavior information using the text’s questionnaire in a computer-store intercept interviewing framework.

4. Conclusion – Summary of main points

a. Lessons Learned and Recommendations

5. References – List the references you cited in the text of your paper according to APA format.

(Note: Do not include references that are not cited in the text of your paper)


Your instructor will provide a grading rubric to evaluate your paper. Please see the Instructor Syllabus

and Policies for details