Colesworths

Colesworths

Assessment 1

You are the newly appointed Area Manager of Colesworths, a retail store specializing in gym and sports equipment. In each of these stores, there are employees working in different functions.

 

After reviewing the overall performance of the 10 stores you oversee, you decide that all staff should be subject to a performance management program.

 

Answer the following questions as to how you will implement this performance management system at Colesworths.

 

  1. Whom should you consult with to allocate work? (3 marks- 1 mark per suggestion)
  2. Why is it important to consult with other people when allocation work? (6 mks- 2 mks per suggestion)
  3. What steps would you follow to create and allocate individual objective? (6 marks)
  4. It is necessary to manage available resources in an efficient and effective manner. How can you do that? (6 marks- 2 marks per suggestion)
  5. Performance Standards:
  6. What are your expectations of your employees in terms of:
  7. Quantity (2 marks- 1 mark per suggestion)
  8. Quality (2 marks- 1 mark per suggestion)
  • Code of Conduct (2 marks – 1 mark per suggestion)
  1. How would you communicate these expectations? (2 marks – 1 mark per suggestion)
  2. What KPIs would you use? (You can develop KPIs based on your answer to question 5)
  3. Think of a risk that any of the 10 stores could face. Complete a risk assessment using the following table: (6 marks)
Risk Likelihood Impact Mitigation Action

 

  1. Briefly explain 3 different methods of assessing employees’ performances (9 marks- 3 marks per explanation)
  2. Complete a performance plan for an employee in any one of the store’s function (9 marks- 1 marks per suggestion)
Key Result Area
Activities SMART objective KPI

 

  1. What topics would you include when training store managers about the new system? (6 marks – 2 marks per suggestion)
  2. How often should performance of employees be measured? (2 marks)
  3. How would you monitor and evaluate the new performance management system? (6 marks)Assessment 1You are the newly appointed Area Manager of Colesworths, a retail store specializing in gym and sports equipment. In each of these stores, there are employees working in different functions as per the following chart:Store Manager

     

     

    Delivery                      Helper                         Assembly        Sales                Customer Services

     

    After reviewing the overall performance of the 10 stores you oversee, you decide that all staff should be subject to a performance management program.

     

    Answer the following questions as to how you will implement this performance management system at Colesworths.

     

    1. Whom should you consult with to allocate work? (3 marks- 1 mark per suggestion)
    2. Why is it important to consult with other people when allocation work? (6 mks- 2 mks per suggestion)
    3. What steps would you follow to create and allocate individual objective? (6 marks)
    4. It is necessary to manage available resources in an efficient and effective manner. How can you do that? (6 marks- 2 marks per suggestion)
    5. Performance Standards:
    6. What are your expectations of your employees in terms of:
    7. Quantity (2 marks- 1 mark per suggestion)
    8. Quality (2 marks- 1 mark per suggestion)
    • Code of Conduct (2 marks – 1 mark per suggestion)
    1. How would you communicate these expectations? (2 marks – 1 mark per suggestion)
    2. What KPIs would you use? (You can develop KPIs based on your answer to question 5)
    3. Think of a risk that any of the 10 stores could face. Complete a risk assessment using the following table: (6 marks)
    Risk Likelihood Impact Mitigation Action

     

    1. Briefly explain 3 different methods of assessing employees’ performances (9 marks- 3 marks per explanation)
    2. Complete a performance plan for an employee in any one of the store’s function (9 marks- 1 marks per suggestion)
    ey Result Area
    Activities SMART objective KPI

     

    1. What topics would you include when training store managers about the new system? (6 marks – 2 marks per suggestion)
    2. How often should performance of employees be measured? (2 marks)
    3. How would you monitor and evaluate the new performance management system? (6 marks)